Privacy Policy
Last Updated: April 08, 2026
MotoCare ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
This Privacy Policy is compliant with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
1. Information We Collect
1.1 Personal Information
We collect the following personal information:
For Customers:
- Identity Information: Full name, email address, phone number, profile photo
- Address Information: Street address, district, city, province, postal code
- License Information: Driver's license number, license expiry date
- Vehicle Information: Make, model, year, license plate number, color, engine number, chassis number, vehicle photos
- Account Information: Username, password (encrypted), registration status
For Service Providers/Shop Owners:
- Business Information: Business name, owner name, business permit number, TIN number, SSS number
- Contact Information: Email, phone numbers, business address
- Location Information: GPS coordinates (latitude, longitude), barangay, municipality, province
- Business Documents: Business permits, shop photos, certificates (TIN, SSS, Mayor's permit, Barangay clearance)
- Service Information: Services offered, specializations, operating hours, pricing
- Account Information: Username, password (encrypted), verification status
1.2 Transaction Information
- Appointment details (date, time, service type, status)
- Walk-in request information
- Service records and work performed
- Payment information (amount, method, status, invoice details)
- Warranty information and warranty slips
1.3 Usage Information
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Log data (access times, pages viewed, actions taken)
- Location data (when using location-based features)
1.4 Communication Information
- Messages and communications between users
- Customer support inquiries and responses
- Notifications and alerts
2. How We Collect Information
- Directly from You: When you register, create an account, book appointments, submit requests, or communicate with us
- Automatically: Through cookies, log files, and tracking technologies when you use our platform
- From Service Providers: When Service Providers create service records, generate invoices, or update information
- From Third Parties: When you connect social media accounts or use third-party authentication (if applicable)
3. How We Use Your Information
3.1 Primary Purposes
| Purpose |
Description |
| Account Management |
Create and manage user accounts, verify identity, process registrations |
| Service Facilitation |
Connect customers with service providers, process appointments and walk-in requests |
| Transaction Processing |
Process payments, generate invoices, manage service records and warranties |
| Communication |
Send notifications, updates, appointment reminders, and respond to inquiries |
| Platform Improvement |
Analyze usage patterns, improve services, develop new features |
| Security and Fraud Prevention |
Detect and prevent fraud, unauthorized access, and security threats |
| Legal Compliance |
Comply with legal obligations, respond to legal requests, enforce terms |
3.2 Marketing and Promotions
- With your consent, we may use your information to send promotional materials and marketing communications
- You may opt-out of marketing communications at any time
4. How We Share Your Information
4.1 Sharing with Other Users
- Customers to Service Providers: Name, contact information, vehicle details, service requirements, appointment information
- Service Providers to Customers: Business name, contact information, location, services offered, operating hours, pricing
4.2 Service Providers and Third Parties
We may share information with:
- Payment Processors: To process payments (if applicable)
- Cloud Service Providers: For data storage and hosting
- Analytics Providers: To analyze platform usage and performance
- Email Service Providers: To send emails and notifications
- Legal and Regulatory Authorities: When required by law or to protect rights
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmitted over the internet is encrypted using SSL/TLS technology
- Secure Storage: Personal information is stored in secure databases with access controls
- Access Controls: Only authorized personnel have access to personal information on a need-to-know basis
- Regular Security Audits: We conduct regular security assessments and updates
- Password Protection: Passwords are hashed and never stored in plain text
- Firewall Protection: Our servers are protected by firewalls and intrusion detection systems
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Active Accounts: Information is retained while your account is active
- Inactive Accounts: Accounts inactive for 3 years may be archived or deleted
- Legal Requirements: Some information may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements
- Transaction Records: Payment and service records are retained for 7 years as required by tax and accounting regulations
- Deletion Requests: Upon account deletion, we will delete or anonymize your information within 30 days, except where retention is required by law
7. Your Rights Under the Data Privacy Act
As a data subject under the Data Privacy Act of 2012, you have the following rights:
7.1 Right to be Informed
- You have the right to be informed about the collection and processing of your personal information
- This Privacy Policy serves to inform you of our data practices
7.2 Right to Access
- You have the right to request access to your personal information
- You may request a copy of the personal information we hold about you
- Requests should be submitted in writing to our Data Protection Officer
7.3 Right to Object
- You have the right to object to the processing of your personal information
- You may object to direct marketing, automated processing, or processing for research purposes
7.4 Right to Erasure or Blocking
- You have the right to request the deletion or blocking of your personal information
- We will comply unless retention is required by law or for legitimate business purposes
7.5 Right to Damages
- You have the right to claim damages if you suffer injury due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information
7.6 Right to Data Portability
- You have the right to obtain a copy of your personal information in a structured, commonly used format
- You may request transfer of your data to another service provider where technically feasible
7.7 Right to File a Complaint
- You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated
- NPC Contact: www.privacy.gov.ph
7.8 Right to Rectification
- You have the right to request correction of inaccurate or incomplete personal information
- You may update your information through your account settings or by contacting us
8. Cookies and Tracking Technologies
8.1 Types of Cookies
- Essential Cookies: Required for platform functionality and security
- Analytics Cookies: Help us understand how users interact with the platform
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
8.2 Cookie Management
- You can control cookies through your browser settings
- Disabling cookies may affect platform functionality
- We use both session cookies (temporary) and persistent cookies (stored on your device)
9. Children's Privacy
MotoCare is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.
10. Third-Party Links and Services
- Our platform may contain links to third-party websites or services
- We are not responsible for the privacy practices of third parties
- We encourage you to review the privacy policies of third-party services you access
- This Privacy Policy applies only to information collected by MotoCare
11. Location Data
- We collect location data (GPS coordinates) to facilitate service matching and map features
- Location data is used to:
- Display service providers on maps
- Calculate distances between customers and service providers
- Enable location-based search and recommendations
- You can control location sharing through your device settings
- Location data is stored securely and used only for stated purposes
12. International Data Transfers
- Your information may be stored and processed in servers located outside the Philippines
- We ensure that international transfers comply with the Data Privacy Act
- We implement appropriate safeguards to protect your information during transfers
- By using our platform, you consent to such transfers
13. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time
- Material changes will be notified through the platform or via email
- The "Last Updated" date at the top indicates when changes were made
- Continued use of the platform after changes constitutes acceptance of the updated policy
- We encourage you to review this Privacy Policy periodically
14. Data Protection Officer
For privacy-related inquiries, requests, or complaints, please contact our Data Protection Officer:
- Email: privacy@motocare.ph
- Address: Cagayan de Oro City, Philippines
- Response Time: We will respond to your inquiries within 30 days
15. National Privacy Commission
If you have concerns about how we handle your personal information, you may file a complaint with:
- National Privacy Commission (NPC)
- Website: www.privacy.gov.ph
- Email: complaints@privacy.gov.ph
- Address: 5th Floor, Delegation Building, PICC Complex, Roxas Boulevard, Pasay City, Metro Manila 1307
16. Consent
By using MotoCare, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
If you do not agree with this Privacy Policy, please do not use our platform.
17. Contact Us
For questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@motocare.ph
- Support Email: support@motocare.ph
- Address: Cagayan de Oro City, Philippines
This Privacy Policy is effective as of the date stated above and applies to all users of the MotoCare platform.